Privacy Policy

At SolCity Mysteries, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or access our digital game portals.

​

1. Information We Collect

When you interact with our site, we may collect the following types of information:

• Personal Information: Name, email address, shipping address, billing address, and phone number.

• Payment Information: Collected securely through third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card information.

• Account Details: If you create an account or log into our digital portal, we collect login credentials and case access activity.

• Technical Data: IP address, browser type, device information, and usage data (e.g., page visits, time spent on site).

• Communication History: Emails or messages sent to customer service or support.

​

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver digital and physical products

• Improve your experience on our site

• Provide access to digital game content and case files

• Respond to customer inquiries and support requests

• Send order confirmations, shipping updates, and promotional emails (if subscribed)

• Monitor site performance and prevent fraud

​

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Third-party vendors who help operate our business (e.g., payment processors, shipping carriers, analytics services)

• Legal Obligations: Authorities or legal entities when required by law or to enforce our policies

 

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Remember your preferences

• Analyze site usage

• Enhance site functionality

You can adjust your cookie settings in your browser at any time.

 

5. Data Security

We implement appropriate security measures to protect your data. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or deletion of your data

• Opt out of marketing communications at any time

To exercise these rights, please contact us at: [your email/contact info]

 

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

​

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

SolCity Mysteries:  enquires@solcitymysteries.com